The Toss Customer Service has been in operation 24/7 for 2,833 days since it opened in February 27th, 2017. Since the early days when Toss had just 100 customers to now with over 28 million users, the Toss Customer Service remains ready around the clock, always prepared to assist customers.

Why is the Toss Customer Service open around the clock? Because financial needs don’t follow a fixed schedule—they arise at all hours of the day. That’s why the Toss Customer Service works tirelessly around the clock, ready to assist with any questions or issues at 24 hours a day.

The Toss Customer Service is operated by Toss CX (Toss Customer Experience), a specialized affiliate dedicated to non-face-to-face financial consultations. It was established to provide professional customer support across all Toss affiliates, including Toss, Toss Securities, Toss Bank, Toss Payments, and etc.

The Toss Customer Service received a total of 26,296,520 inquiries, and it only took an average of 50 seconds for customers to get a response from our Customer Heroes. At least half of the population in Korea have made an inquiry at Toss and customers received a response in less than the time it takes for the second hand of the clock to complete one full rotation. Toss CX is still on its incredible journey of delivering “insane customer satisfaction” at the forefront and will keep pushing boundaries to exceed expectations.

In Korea, 6 in 10 teenagers start their first financial journey with Toss. Considering the population in each age group and smartphone penetration rates, approximately 4.3 million individuals are eligible to sign up for mobile financial services. Among them, 2.6 million are already using Toss.

Toss offers many services exclusively for teenagers, a group we call “Teens”. From the USS Card (card exclusively for teens) to the Money Study Café, which covers essential financial knowledge for independence, and Mock Stock Investing, Toss helps teenagers easily gain the financial insights they need for everyday life.

Furthermore, Toss continues to strive to create services that are accessible and easy to use for individuals who often face barriers in mobile finance, such as seniors and individuals with visual impairments.

Different font sizes, dark mode for those that have a hard time with bright colors, and a screen reader (TTS) for individuals that have visual impairments are all features that users can access on the Toss app. Additionally, when an individual with visual impairment reaches out to Toss Customer Service, their inquiries are prioritized so that they can receive help quickly.