Toss Insurance has caused a disruption in the insurance industry with countless innovations. The mis-selling rate at Toss Insurance only stands at 0.01%, which is practically ‘near zero.’ This is a feat achieved even when adding both life and damage insurances.

This was possible because Toss Insurance focused on recommending the best and most effective product for customers rather than focusing on ones that are most profitable for the company. As a result, Toss Insurance’s customer satisfaction score stands at 87 points*, much higher than the industry average.*Toss Insurances uses NPS (Net Promotor Score) as an indicator for customer satisfaction. The NPS scoring system is a global standard index used by many global companies such as Apple, Amazon, Tesla, Starbucks, and more.

Why do customers have so much trust in Toss Insurance? It is because Toss Insurance provides an exceptional customer experience that naturally encourages word-of-mouth recommendations. Toss Insurance offers free matching services for insurance advisers and is transparent about fees, all the while providing advanced sales support powered by the latest technology. This approach enables advisors to build lasting relationships with their customers. Instead of adhering to industry practices, Toss Insurance thoroughly researches each customer’s needs to recommend the most suitable products for their unique situation.

Toss envisions a society where all Koreans are empowered by financial literacy, where people take proactive steps to prepare for financial risks with insurance. Our focus remains on building trust with our customers as we drive innovation in the insurance market.

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Users who filed a claim for their medical expenses on Toss saved a total of 158,333 hours. This is enough time for 5,600 round trips from Seoul to New York.

Submitting medical claims after getting back from the hospital has always been a hassle. But now, getting medical reimbursements has never been easier with Toss’ Healthcare Reimbursement service (launched in Dec 2019).

Once MyData is connected to Toss, your latest medical expenses are automatically retrieved in the app. Simply take a photo of your medical statements, prescription receipts, and other required documents, and upload them directly. Select your insurance provider, enter the date of injury and reason for visiting the doctor, and that's it! How simple is that?

With existing procedures it would have taken you 3 minutes; with the Healthcare Reimbursement service, you can be done in under 30 seconds. That’s 150 seconds saved per each claim which means that 158,333 hours were saved for 650,000 users who submitted 3,800,000 claims.

File a Claim for Medical Expenses on Toss